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Claims Report

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1 Step 1

Fill in all relevant fields in the report. Fields marked with * are always required. Check all the information and click on the send button at the bottom of the form to send the report to Sörling-Ilsbo.
You will then receive an email confirmation with a case number that you can refer to in any subsequent correspondence.


NOTE! For complaints regarding axles and brake systems from SAF or BPW: Complaints must be made directly to the manufacturer according to their instructions:
SAF axles: www.trailax.se/sv/aftermarket/service
BPW shafts: www.foma.se/teknik/garantier-och-reklamationer/

Customer/Notifier information

Body type:pick one

Customer information (Leave blank if same as notifier):


Description of Complaint

If you have already incurred costs regarding the complaint, enter these below, otherwise leave fields blank:

Complaint goods

Description and Art No:

Quantity:

Unit price:
(numbers only)

Amount::

[FIELD28*FIELD29]

[FIELD33*FIELD34]

[FIELD37*FIELD38]

[FIELD41*FIELD42]

[FIELD86*FIELD87]

Total sum: [FIELD28*FIELD29+FIELD33*FIELD34+FIELD37*FIELD38+FIELD41*FIELD42+FIELD86*FIELD87]

Installation works:

Work specification:
(What has been done):

Time:
(hours)



Unit price:
(numbers only)

Amount::

[FIELD99*FIELD51]

[FIELD54*FIELD55]

[FIELD58*FIELD59]

[FIELD62*FIELD63]

[FIELD66*FIELD67]

Total sum: [FIELD99*FIELD51+FIELD54*FIELD55+FIELD58*FIELD59+FIELD62*63+FIELD66*FIELD67]

Complaint goods/Credit invoice

Have received replacement parts that are invoiced, if the complaint is approved
please credit the invoice with the following number:

Sent parts should be labeled with the case number that you receive in the mail confirmation after you submit your report.
 

If the complaint is not accepted, sent parts are returned ONLY if specified in the complaint report, otherwise they are scrapped immediately.

Images

Below you have the option to attach up to 8 descriptive photos of the complaint
(jpeg, png images, max size 1 MB):

Privacy Policy

In order to handle the complaint, we will process your personal data in accordance with the terms of Sörling's Personal data processing policy

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